Well … I did it again. Last year, I told you about how one hiring mistake almost cost me my business (Read about it here). And now, I find myself trying to fix another pretty big business mistake. Not quite of the same magnitude as I’ve dealt with before, but moving in that direction. F*ck.
And just like last year, there’s no one to blame but me. Double f*ck.
What’s this big mistake? A little background first …
As you’ll recall, for the last 12-ish months I’ve been working on giving my team more responsibility so that I can spend less time working in my business every day. My team is focusing on the day-to-day tasks while I am working on more big picture things—like how to make more money, how to innovate, and how to add more value to our clients. I’m working on some pretty big things for She’s On Her Toes—this website is getting some professional help and I’m creating some great courses on how to hire the right employees—so stay tuned for that! I also have time to participate in Leadership Winston-Salem (Learn more here). It’s been great for me, more time to do the things that are important to me. And … I thought we were making great progress with my team. Until it all came to a screeching halt. Cue the dramatic screeching music!
My team is currently being led by my manager and my assistant manager. They have been empowered to run both of my Pure Barre studios, take care of our clients, and ensure all of our employees are working to their ability and contributing to the success of the organization. And they both do a great job. But, I have failed them in a pretty big way—a way that limits their potential and our ability to keep growing this business.
I expected them to be able to take over and do all the things that I’ve been doing without teaching them how to anticipate and create a business plan. Sure, they can perform daily tasks and get the basics done. But, where they’re struggling is running reports, calculating retention, interpreting sales figures, and planning in advance.
They can easily provide great customer service. However, they are blissfully unaware of the importance of managing expenses, calculating margin, and analyzing trends (both the good trends and the bad trends). As a result, we have not been meeting some of our goals and it’s really frustrating to watch. I know my team is capable of being more than where we are right now. When you see a group of people working hard, and just not getting it done, when they are completely capable of doing so, it’s just the worst. And it’s all my fault. I haven’t been a good leader to them. I haven’t been helping them focus on what’s important and planning. But that’s all about to change!
The solution … my managers are going to start having their own meetings with my business coach, Mary Ann (Read more about coaching here). And they start next week!
This lapse in leadership hasn’t been good. Am I going to beat myself up about it? No. I truly think the sign of an effective leader is the ability to realize when things aren’t working, have the courage to change them, and don’t look back.