Build A Better Business 5 Day Challenge

As business owners, we wear a lot of hats—CEO, Director of Marketing, Scheduler, Head Janitor, Costco Supply Shopper—the list goes on.  But seriously, can someone please let me retire from IT Specialist?!

Do you find yourself exhausted at the end of each day … but haven’t made a dent in your to-do list?  Does it seem like you’re working just to pay American Express?  Are you on the verge of massive burnout?  #beenthere

Then, the Build A Better Business 5-Day Challenge couldn’t have come at a better time for you!  The Challenge starts, Monday, May 14th!

Oftentimes, as busy business owners, we are so focused on the day-to-day and getting our massive to-do lists complete that we fail to recognize if all this work we’re doing is really moving our businesses forward.

What do I mean by that?  Well … if you’re doing lots of things, that doesn’t necessarily mean your business is benefiting.  In fact, you might be doing your business more harm than good by doing everything yourself and not delegating work to others.

Yep.  It’s time to take a cold, hard look at how you can build a better business over the next 5 days and whether it’s time to hire an employee to help you take your business to the next level.  Each day, I’ll walk you through a quick, mini-lesson, on how to become more effective and efficient in your business.  You’ll spend about 15 minutes each day making some small improvements—these are the exact steps I took before I took a big leap forward and hired enough employees to help me run my business.

The Challenge starts Monday, May 14th.  Here’s what you can expect over the 5 Days …

Day 1: Find the Remedy to Never Having Enough Time  

I’ll show you how you can easily and quickly determine where you’re spending your time. This is gold!

Day 2: Prepare for Change

Even after 1 day, you’ll be ready to make a change to build a better business.  I’ll walk you through how to plan and prepare.

Day 3: Create the Right Business Environment

“If you build it, they will come.”  Right?! Yes!  I’ll help you get started on an important step before considering hiring a new employee.

Day 4: Double Down on Extra Time

At this point, you will have extra time.  I know it seems too good to be true!  I’ll help you determine the best way for you to maximize your priorities as a business owner.

Day 5: Design Your Ideal Day

No explanation needed!  You’ll create your ideal schedule and I’ll give you the tools to actually make it happen. #forreal

Completing these 5 steps was a huge eye-opener!  And … totally transformed the way I worked in and on my business.

All you need is about 15 minutes each day for the 5 days starting Monday, May 14th.  Are you ready to build a better business?  Are you in?!

I’m in! I want to Build A Better Business!

Click here to receive access to a special Challenge Google Drive with each day’s quick, mini-lesson.  Remember … you’ll only spend about 15 minutes each day building your better business.  I’ll also be on Instagram Live at 6:00 AM EDT to walk you through the steps.  6:00 AM!  I know, but it will be great to start the day off thinking about all the good things you can do to make your business better … and it was the only time that I could consistently join you for these messages all week.  For you night owls … just watch the videos later in the day.  No big deal.  Follow along @shesonhertoes on Instagram.

Click here to gain access to the Google Drive with all 5 mini lessons to Build A Better Business!

The Studio Is Flooding: I Need Your Help

Friends, I’m at a loss.  And I need your help.

I simply don’t know what to do.

Since August, the studio has flooded 5 times, including 1 more flood this week, because … someone or someones (ahem) have failed to turn the sink off before leaving the bathroom.

I literally don’t know what to do about this.

I mean, I’m glad that everyone is so conscientious about washing their hands after … you know.  But, as adults, it seems pretty basic to push both handles back to prevent water from spilling over the edge of the sink, dripping down the cabinet, pooling onto the floor, spilling into the storage room, and eventually rushing towards the studio floor.

If you were at a friend’s house, would you be in such a rush that you’d leave the water running in the powder room?  Nope.  You’re probably checking every corner to make sure you left it looking better than when you locked the door behind you, lest you leave the embroidered hand towel unfolded or the soap looking slimy.  Am I right?

She's On Her Toes Sink

Yep, I just double checked … You can turn the water off!

As I sit listening to the gentle hum of a high-powered fan drying the floor, I have to shake my head.  As an entrepreneur always seeking solutions to problems, I know there has to be an answer …

We could …

  1. Install a lock on the door and hand out a key with a HUGE wooden paddle-like-thing attached. You know … just like you were in grade school dragging that monstrosity in front of everyone as you tried to disappear into the walls, classmates staring at you, knowing that you had to go to the bathroom.
  2. Install a camera pointed at the outside of the door to document who goes into the bathroom and catch the offender or offenders wet-handed. Hummm … how would that phone call go?  “Um, hi.  This is Carolyn at Pure Barre, I’m just calling to let you know that our Bathroom Door Cam has identified you as the responsible adult who left the sink running and flooded the studio.  Is this a bad time to talk?  Wait, what?  You can’t hear me over the emergency response team sucking up gallons of water and the industrial-grade fan blowing to dry the floor?”
  3. Charge a towel fee for all new and existing clients.

Y’all!  What do you suggest?  I’m sure that someone out there has the solution.  Please, come to my rescue and help me solve this tidal wave of a problem.

Wait … you know what to do?  It’s simple?  You mean, if everyone turned off the faucet like we’ve done our whole child and adult lives, this wouldn’t happen anymore?  Nah, that seems too easy.  I thought you’d pick #3.

How to Hire Amazing Teachers for Your Fitness Studio

If you’re a regular reader of this blog, you have hopefully gained an appreciation for some of the unique opportunities and problems of owning a boutique fitness studio.  One of the most obvious from a management perspective is that you need to hire and build your team with individuals filling two main roles: sales/customer service and teaching.

Since both of these roles demand entirely different skill sets, this can be a challenge.  There are like a zillion books, courses, and articles on how to hire and train someone in a sales role.  However, there isn’t much out there to guide you as you seek to hire amazing teachers.  This is super unfortunate, because training a teacher is a huge investment of both your business’ time and money—both of which are extremely valuable!

Because of this large up-front investment, hiring teachers can be risky, especially since you don’t really know how long they’ll be under your employment.  Teaching fitness is often a side gig for many, and myriad factors can impact a teacher’s availability, including change in life circumstances, change in job, or a move out of town, just to name a few.

In my book, She’s On Her Toes: How I Started A Business, Expanded It, Almost Lost It, And Got Back On My Toes, I explain my hiring process from start to finish and discuss why it’s imperative to create the culture of your business before your employees do it for you.  As discussed in the book, your employees will have all kinds of ideas about what the culture of your business should be—and they are usually bad ideas—so you have to step in as the leader of the organization and define the culture from the top.

Click here to buy the book

In my course, How to Hire a Rock Star Team, I walk you through how I created my hiring process and take you through each step.  It’s a comprehensive process and after completing the course, you’ll have your own hiring process complete with an exciting job description and killer ad.  And perhaps more importantly, you’ll know where to place that ad, how to conduct a great interview, and how to ask the right interview questions.  The best part … once you’ve created a hiring process, it’s yours to keep.  You can use it over and over again, every time you need to grow your team.

Click here to check out the course

But … many of you have been asking how I hire teachers, which neither the book nor the course specifically discussed … until now!

I recently sat down with my manager, Emily, and one of my longest-serving teachers, Traci for a video discussion on how to hire amazing teachers.

She's On Her Toes Platform Training

I love this picture from a training–Emily, Traci and I are all in it.

We talked about what makes an amazing teacher and how to identify those qualities in an interview.  We also talk about how to take a good teacher to great, as well as how teachers can stay motivated to keep learning and improving.  Finally, we share one thing that almost all of our teachers have in common—where we found them—it almost seems like we cracked the secret fitness teacher hiring code.  If a potential teacher candidate has this on their resume, I will always make time to interview them.

And this video is now part of a new Bonus Section of the course!

The new How to Hire a Rock Star Team Bonus Materials include:

  • Access to a Private Facebook Mastermind Group (if you want)
  • How to Hire Amazing Teachers Video Roundtable Discussion

It occurred to me that some of you would prefer to ask questions in private outside of a Facebook group, so I’ve also added 2 chances to meet with me directly to help you grow your team including:

  • 30-minute video call with me to fine tune your ad
  • 30-minute video call with me to fine tune your interview questions

You’ll have to check out the course to watch the video … But, our big takeaway from the discussion was that hiring a teacher or someone for a creative role isn’t much different from hiring for a more traditional sales/customer service role.

Making sure that each and every new employee you hire is a fit for your business’ culture is THE most important thing to ensure their success in your organization.  As the owner of a fitness business, you want to look for characteristics and values in your potential teacher candidates, and the teaching just falls into place—with a lot of practice, of course!

I hope you’ll check out the course and utilize all the amazing new Bonus Materials—it was so fun to create the video with Emily and Tracy!

I am super passionate about my team and working together to grow our studios and create an amazing client experience.  That’s why I created the course, because every fitness studio owner should have a great team and a great business.  It takes a lot of work, but once you build the foundation, it makes owning your business more rewarding and frankly, more fun!

Click here to buy the book, She’s On Her Toes: How I Started A Business, Expanded It, Almost Lost It, And Got Back On My Toes

Click here to learn more about the course, How to Hire a Rock Star Team

 

I’m Good at Everything! The 1 Thing You Should Absolutely Avoid When Delegating

Even those business owners who can literally do everything … or think they can do everything …  sometimes do find that they need to delegate.  Ahem, I wouldn’t know what you’re talking about!  Because, I’ve always been the perfect manager, knowing when to take on responsibility and knowing when to delegate out tasks.  Yeah, right!

The truth is, effective management, including how and when to delegate, requires extensive practice.  And extensive practice implies epic failures along the way.

That’s right.  You can teach yourself how to delegate.  It’s a learned skill.  So, if you’re really bad at it when you start, there’s still hope!  I’ve found that there are 3 steps to effective delegation.

Step 1:  Make a list.  Write down all of the things you should not be doing and prioritize the easiest ones to hand off to your employees.

Step 2:  Create a system.  This is where many managers and business owners fail at delegating.  You’ll want to systematize everything you delegate by writing out procedures for how to complete the tasks you are giving up.  Give explicit instructions.  Every detail is important.  Explain in detail to your employees how to do the task, the goal of completing it, and make sure they know they can check in with questions.  Yes, this is very time consuming—in the beginning—but you’re teaching your employees new skills.  Eventually these skills will become part of their daily work and you won’t have to spend as much time on explaining systems.

Step 3:  Start small.  Transfer 1 task at a time and schedule frequent check-ins to make sure the work is getting done to your satisfaction.  It’s important to remember to give feedback—good and bad as needed.  If you find the task isn’t completed to your satisfaction, this is where you give the employee the chance to correct it—not get frustrated and do it yourself!

Unfortunately, these steps take a lot of time to set up in the beginning, which is why many managers and business owners are really bad at transferring work to their employees.

You know the excuses … “If I do it myself, it will take less time.” Or … “I don’t have time to teach anyone how to do it, so I’ll just keep doing it myself.”  Or, my favorite … “If you want something done right, do it yourself.”  Bullsh*t!  If you don’t learn how to delegate tasks to your employees, you’ll never free up your own time to work on business owner stuff.  As the owner of the business, you’re the visionary—and if you’re stuck doing work that your employees can take care of, I highly doubt you’ll have time to think big and take your business to the next level.

There is, however, 1 thing that you should absolutely avoid when delegating … and that is, jumping back in to do everything yourself.  Once you start giving more responsibility to your employees, you cannot swoop back in and re-insert yourself into those activities.

I was 100% guilty of this when I first started giving my managers more responsibility.  It’s not that I didn’t trust my managers to take care of their work.  I just felt like I didn’t have enough to do.  When you’re used to doing almost everything, and then you hand off work, it’s important to have a plan to either accept that you have less to do, or find other things to do with that time.  Oops!

Even if you’re not so good at delegating in the beginning, keep at it.  You’ll get better with practice!  And don’t ever—and I mean ever—try to take back what you’ve delegated.

What You Don’t Do Is Most Important

I am a huge fan of Darren Hardy’s book, The Compound Effect.

The Compound Effect, Darren Hardy:  This book literally changed my life.  My business coach, Mary Ann, gave me a copy to read before one of our first meetings.  Since reading the book, I cancelled my cable, started reading every day, enacted a strict budget both for my personal spending and business spending, and stopped going to Starbucks every day for coffee (I still drink coffee.  And sometimes go to Starbucks.  But I learned how to make a latte at home—that tastes just like Starbucks. Click here to learn how.  It’s really easy and I only had to spend $40 to get the right tools.)  Anyways, back to The Compound Effect…this book is all about making small changes that “compound” to effect bigger more amazing changes.  And it really works.  If you are in the fitness industry you can attest, like I can, that just making one change to work out on a regular basis leads to making other smarter choices about food and drinking.  Then all of a sudden, you’re more toned and people are commenting about how good you look.  Anyways, get this book immediately, if not sooner.  Read it.  Implement just one suggestion—after all it’s called The Compound Effect.  See what happens.

And … I got to hear Darren Hardy speak at the conference I just attended in San Diego.

She's On Her Toes

Here we are!  Learning and freezing–ActionCoach keeps the room like an icebox.

One of the things he said really stuck with me: “The hardest part of your job is what you don’t do.”

Does that make sense?  We literally come face to face with thousands if not tens of thousands of distractions every day.  These distractions compete for our already precious time and prevent us from doing the things that matter most to our success in business and in our homes.

But distractions aren’t just simply the obvious ones like television, the news, and the biggest rabbit hole around, social media.  Distractions could also be opportunities that don’t fit into the scope of your business, or things you do in your business that someone else could be doing.  Click here to read my previous post on what I need to stop doing in my business. 

The message was, that in order to be successful, you have to edit your life.  You have to get rid of all the bad stuff—all those bad habits need to be pushed out to get to the good stuff.  So, here’s my Give Up-On List …

Television – This one is holding strong for about a year!  I cancelled my cable in an effort to save money and time (Read about it here).  Because frankly, I was literally wasting so much of it watching stupid sh*t on TV.  And then over the summer, my TV broke, and I haven’t replaced it.  If I want to watch something, I watch Netflix or AmazonPrime on my computer and … it’s a conscious choice!  No more mindless time spent in front of the TV searching for something to watch.  This has given me hours of extra time each day.

News – This one was a little harder, but still holding strong.  I stopped reading the newspaper and watching news on TV, again because it was a huge time suck, but also because constantly reading about and watching negative news was really bringing me down.  And let’s get real, a very small amount of news is actually important for me to know in terms of running my business and living my life.  If there is something that is really important, I find that people will tell me.  And if I have questions about a topic, I’ll go and do my own research—again, a conscious choice to learn more, no mindless time spent sucked into news shows that are completely irrelevant to what I’m trying to accomplish every day.

Starbucks Everyday – Biggest change, biggest impact!  Not only have I saved over $1,500 from not getting Starbucks every day for the last year, I’ve saved about 200 hours of driving and waiting in line to order my coffee.  Y’all, this is huge.  Is there something in your life that you could cut-out or edit that would save you this much time and money?

Yardwork – This is my new challenge.  When I moved into my new house, the yard was much smaller and I thought I could take care of it myself because it wouldn’t take much time.  Wrong. Spending hours or days cutting the grass, trimming plants, weeding, and blowing leaves is not going to contribute to my success as a small business owner.  Yardwork is a never-ending chore that is best left to the professionals.

Being A Non-Leader – Another new challenge.  And by this, I mean, doing things in my business that could be delegated to my employees.  I talked about how I needed to transition away from teaching in a previous post, but there some other things that I could pass on to my team freeing up my time to focus on leading them.

So, choosing not to do something is perhaps more important than choosing to actually do something.  Oftentimes what we edit out of our lives is what allows us to focus on the things that really matter.  What could you edit out of your life or business to free up your time to do more of what matters?  I bet you already know what it is.

 

It’s Time. Time to Focus on Other Things.

One of the tough things about being an entrepreneur and owning a business is you always have to be “on.”  You’re the one who motivates your team and keeps them moving to grow the business.  But at some point, you have to ask yourself … who is there to motivate me?

And so, I find myself at the ActionCoach 2018 Business Excellence Forum in sunny San Diego with my business coach, Mary Ann.

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Here’s our view … the historic Hotel Del Coronado.

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Selfie on the beach–look at that blue sky!  Juust a little windy.

If you recall, I attended last year’s conference in Houston and won an award for Best Service Based Business Under 25 Employees (Click here to read all about it).  I left that weekend feeling inspired and looking forward to putting into action all of the great things I learned.

But … this year is a little different.  Why?  Because I’m not necessarily looking to pick up useful tips for the daily operations of my business.  Instead, since my team, led by my managers, Emily and Christina, are already doing that, I need to focus on giving up parts of my business to them.  This time around, I will be learning how to bring about my most transformative identity shift … becoming the visionary for my business … and that’s it.

That means I’m going to have to stop teaching (at some point soon), which is something that I really like doing and is meaningful to me.  The simple fact is, I have 20 teachers, so I really don’t need to be filling that role.  I’m not even the best.  Several of my teachers do a much better job than I do.

Why am I clinging to this role?  Teaching is something that most of the owners in my franchise value and many of us are extremely proud that we are teachers.  Teaching the Pure Barre technique and showing our clients how amazing class is defines us.  It’s why we opened our studios in the first place.  And in the beginning, it probably is important for an owner to be a teacher and set the standard for the experience in your business.  But with most things, your role evolves and eventually you need to ask yourself, “Is teaching what’s best for moving my business forward and growing?”  I think I’ve just answered that in the previous lines:

I have 20 teachers.  I have 2 managers leading those teachers.

Time for me to focus on other things.

To All the Men Responsible for My #MeToo Stories … Thank You

I’ve struggled about whether to write about this topic.  Not because it doesn’t deserve attention or that women shouldn’t be victimized in the workplace, but because I’m not particularly angry or sad about any of the ridiculous things men have said or done to me at work.  In fact, I say … thank you.

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A friend of mine from college, who has a storied career working in corporate America, asked me what I thought when #metoo became a “thing.”  And I said, “Be your own boss!  Work for yourself.  Problem, solved.”  I stand by that.

Before opened my business, I guess you could say I worked in a perfect storm of male-dominated industries: politics, car sales, and investment banking.  One might say, every day at the office was a #metoo day.  Of course, I’ve made lasting friendships and shared great times with most of my co-workers, male and female alike.  But like many women, I have some truly epic #metoo stories …

Like the time a well-known, respected political consultant took me out and told me he wanted to buy me a condo so I could be his mistress.  Uh … tempting, but no.

Or the time political bloggers wrote posts that went viral about how I was sleeping with a reporter from a major newspaper.  These bloggers contended that I was doing this to get my boss, a Congressman, better coverage during a critical re-election campaign.  They couldn’t fathom that I just might actually be good at my job.  What?!  While I was flattered that these individuals were so interested in my personal life, none of it was true.  As an aside, you can probably still pull these up on Google.  You definitely could when I was applying to business school and my subsequent job, so that made for interesting interview conversations …

And then this is a classic, resisting daily advances from a co-worker both at work and out of the office.  This gem of a human made threats against my job and on several occasions, called me at midnight to tell me he hadn’t finished his own work and that if I didn’t go in to complete it, I would be fired.  After six months of that bullsh*t, I left to take another job.

These are just the 3 #metoo stories that immediately come to mind.

So, to all of you … Thank you for doubting my intelligence.  Calling me stupid.  Devaluing my contribution.  Reducing me to a piece of meat wearing heels.  Thank you for showing me what not to do as I build my own company and ultimately create a higher net worth than you.

Because that’s what these #metoo stories are all about, right?  Power.  Powerful individuals preying on perceived weaker subordinates.  Today, most power is fueled by money and generating wealth.  And the fastest way to create wealth is through business ownership or investment in real estate.  Let’s solve this problem by giving woman more opportunities to be powerful.

The way to prevent more #metoo stories is not to have everyone go to some bullsh*t sexual harassment training or for offices to become more tolerant.  The only way to correct this problem is for women to become their own boss!

Here’s your dose of reality for the day: you cannot change other people or their behavior, but you can change the way you react to them.

Tired of being treated second-class?  Or worse?!  Get out of there!  Start your own gig.  Be in charge of yourself.  And then give back to provide a better place to work for others.  Creating your own work environment is the only way you’ll have the power to prevent future #metoo stories.

There has never been a better time for a woman to own and operate her own business, and I am proud to be one of the many.  To all the men responsible for my #metoo stories … thank you … and f*ck off!

When Opportunity Knocks, Answer the Damn Door!

“In every area of effectiveness within an organization, one feeds the opportunities and starves the problems.

– Peter F. Drucker, The Effective Executive: The Definitive Guide to Getting the Right Things Done

Earlier this year, my business coach, Mary Ann, asked me “What is your one word to describe your business this year?”  Without hesitation, I replied, “Opportunity.”

At the time, I was thinking about how my managers, Emily and Christina, were settling into their new roles of actually managing.  And I was just beginning to enjoy my time focusing on business strategy and how we were going to grow.

We had a lot of big, amazing ideas of what we wanted to accomplish, and somehow they were all coming together!  In fact, it seemed like opportunities were just popping up everywhere!

One of our most successful ways of meeting new clients is through free community classes—we call them Pure Barre Pop Ups.  And there was one place that we considered the holy grail of Pop Ups—the Winston-Salem Dash Stadium.  The Dash are the local minor league baseball team and the stadium is downtown with gorgeous views of the city.  And … we just happened to meet the Dash Community Relations Manager at a luncheon.  Now we’re scheduled for not 1, but 2 Pure Barre at The Dash Pop Ups!  Mark your calendars for Thursday, May 3rd and Thursday, June 14th to lift, tone, burn on that beautiful green field.

Last week, I unexpectedly received a request to teach a class to my Leadership Winston-Salem group during our monthly program day.  This was a fun opportunity to show 70 of my Leadership classmates what I do and what Pure Barre is all about.  When I say “unexpectedly” I mean, I got the call at 6:00 AM before our program day started at 7:45 AM—fortunately, our equipment was easily accessible and my team was able to mobilize.  We pulled it off!

But do opportunities really just materialize out of nowhere?  Business owners talk about “luck” a lot, but what distinguishes “luck” from hard work and good leadership?

I’ve been reading a book called The Effective Executive: The Definitive Guide to Getting the Right Things Done, written by Peter F. Drucker.  It was first published in 1967, so it’s a little old-school, however, the message is on point.  Including the following quote:

 “The effective executive looks upon people including himself as an opportunity.  He knows that only strength produces results.  Weakness only produces headaches—and the absence of weakness produces nothing.” 

I completely agree—results occur by recognizing the strengths of your employees and helping them develop what they’re good at.  Results are also produced by your strength in leadership.  Weak leadership only creates confusion and more problems in your business.  And the absence of leadership means you’re not producing anything—your business is at a standstill—you’re stuck.

But the first part is truly the most profound … “The effective executive looks upon people including himself as an opportunity.” 

As business owners, we ultimately create all the opportunities for our businesses.

We network, develop relationships, cultivate a reputation of being dependable, committed, and professional … the list goes on.  So, while it seems like things just fall into your lap, you’ve really been creating those opportunities all along.

When opportunity knocks, you’re the one who sent out the invitation.  Trust that you’re a strong enough leader to open the damn door!

 

Check out the book …

Peter F. Drucker, The Effective Executive: The Definitive Guide to Getting the Right Things Done

 

 

My Latest Business Mistake

Well … I did it again.  Last year, I told you about how one hiring mistake almost cost me my business (Read about it here).  And now, I find myself trying to fix another pretty big business mistake.  Not quite of the same magnitude as I’ve dealt with before, but moving in that direction.  F*ck.

And just like last year, there’s no one to blame but me.  Double f*ck.

What’s this big mistake?  A little background first …

As you’ll recall, for the last 12-ish months I’ve been working on giving my team more responsibility so that I can spend less time working in my business every day.  My team is focusing on the day-to-day tasks while I am working on more big picture things—like how to make more money, how to innovate, and how to add more value to our clients.  I’m working on some pretty big things for She’s On Her Toes—this website is getting some professional help and I’m creating some great courses on how to hire the right employees—so stay tuned for that!  I also have time to participate in Leadership Winston-Salem (Learn more here).  It’s been great for me, more time to do the things that are important to me.  And … I thought we were making great progress with my team.  Until it all came to a screeching halt.  Cue the dramatic screeching music!

My team is currently being led by my manager and my assistant manager.   They have been empowered to run both of my Pure Barre studios, take care of our clients, and ensure all of our employees are working to their ability and contributing to the success of the organization.  And they both do a great job.    But, I have failed them in a pretty big way—a way that limits their potential and our ability to keep growing this business.

I expected them to be able to take over and do all the things that I’ve been doing without teaching them how to anticipate and create a business plan.  Sure, they can perform daily tasks and get the basics done.  But, where they’re struggling is running reports, calculating retention, interpreting sales figures, and planning in advance.

They can easily provide great customer service.  However, they are blissfully unaware of the importance of managing expenses, calculating margin, and analyzing trends (both the good trends and the bad trends).  As a result, we have not been meeting some of our goals and it’s really frustrating to watch.  I know my team is capable of being more than where we are right now.  When you see a group of people working hard, and just not getting it done, when they are completely capable of doing so, it’s just the worst.  And it’s all my fault.  I haven’t been a good leader to them.  I haven’t been helping them focus on what’s important and planning.  But that’s all about to change!

The solution … my managers are going to start having their own meetings with my business coach, Mary Ann (Read more about coaching here).  And they start next week!

This lapse in leadership hasn’t been good.  Am I going to beat myself up about it?  No.  I truly think the sign of an effective leader is the ability to realize when things aren’t working, have the courage to change them, and don’t look back.

Why It’s Important to Celebrate Your Wins

Oh my!  It’s been a wild few weeks for me—literally everything happened in September.  And I mean EVERYTHING.  To recap …

 

  • I attended the annual Pure Barre Conference where I was asked to speak about my best practices for hiring and leading a rock star team, to 500+ owners. Just a little nerve wracking!  That’s a lot of ladies.

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  • When I got back from Conference, I bought a house. Oh yeah, and moved.  The moving part wasn’t so bad because I decided to get rid of almost all of my furniture.  This seemed like a good idea at the time, but now that there’s no place to sit, might have been a little rash.

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  • Just a few short days after moving, we celebrated some big milestones at my Pure Barre studios—Pure Barre Winston-Salem reached its 5-year Anniversary and Pure Barre Clemmons reached its 3-year Anniversary. And I had my first book signing.  So of course, we had to throw a big party to celebrate!

She's On Her Toes 5 Year Celebration

The three of us have been together since Day 1–cannot believe it’s been 5 years!

  • And the day after the party, I had an allergic reaction to something I ate and basically had to save my own life. Good times.  Sorry … no pictures of my face turning purple.

 

After this swirl of activity, I’m pretty content to get back to basics, like heading out to the grocery store and buying more than one meal at a time, walking the dogs, writing more regularly, and spending time with friends—hopefully at my new house with a place for them to sit.

But as much as I just want to get back to “real life” where a major event isn’t happening by the minute, it’s important to take the time to celebrate my and my team’s business wins, both big and small.

When you own a small business, every sale is important.  It all adds up.  And my team is doing some really incredible things right now—they’re achieving the same level of sales that we had last year with one exception, I was the one driving most of those sales.  This means, that they’re working together and will surpass the standard that I set by the end of the year.  Pretty cool.  I’ll drink to that!

We’re just about to head into the final quarter of 2017 and all year we’ve been gaining inches.  A little progress has been made each month towards our sales goals and towards my goal of giving my team more responsibility to run the studios without me there every day.  It hasn’t seemed like that much has been happening.  And I’m notoriously impatient.  But I can see that we’ve been doing some really great things and they’re adding up.

Our focus going forward into Q4 and 2018 will be to create a stronger health and fitness community amongst our clients.  Next week, I’ll explain how I’m developing more robust customer service training for my team so we can keep growing our client base and daily sales.  I’ve also been reading some amazing books and I can’t wait to fill you in so you can be inspired for a strong finish to 2017!

Until then, stay on your toes!