How to hire an amazing manager … or 2!

I get asked all the time how I got so lucky to have my two amazing managers, Emily and Christina. Um … it’s not really luck.  It was a business decision to hire both of them full-time and give them their current responsibilities to help run my business.

Wish you had an amazing manager?  Stop wishing and start acting!  Today, we’ll talk about when you know it’s the right time to hire a manager, and how to create a plan to find your own amazing manager.  Are you ready to hire your own amazing manager?  Not sure? Download the How to Hire An Amazing Manager Cheat Sheet here.

Here are some resources we talk about in the podcast:

She’s On Her Toes: How I Started A Business, Expanded It, Almost Lost It, And Got Back On My Toes: Did you know I wrote a book?  Whether you’re new to the podcast or have listened since the beginning, reading the book is a great place to start when thinking about creating a hiring process, hiring a team, and working on your own leadership skills.  Effective management isn’t reserved for those with an MBA.  Leadership can be taught–you’ve just gotta apply the fundamentals and you’ll reach your business goals.

DISC Personality Test:  I am really into self-awareness and understanding what drives my employees, so we’ve all taken DISC personality tests to make sure we know how to communicate and work together as a team.  When you hire a manager, it’s really important that you can work together in harmony–taking the DISC personality profile tests can ensure you’ll hire someone with the right behaviors and skills for the position.  And, as a bonus, you’ll know how to effectively communicate with them.

Rocket Fuel: The One Essential Combination That Will Get You More of What You Want From Your Business: Taking self-awareness to the next level … Rocket Fuel explains that every business needs both a Visionary and an Integrator.  As the owner, you should take on the role of Visionary.  And … that leaves your manager to be the Integrator.  Find out if you’re a Visionary or an Integrator by taking the assessments here.

Grab that How to Hire An Amazing Manager Cheat Sheet here.

Listen to the podcast on Apple Podcasts, Google Podcasts, Spotify and 7 other platforms.

Follow me on Instagram and see what I’m working on in my business each day @shesonhertoes

I’m super-passionate about leading and managing my hardworking team.  Check out my courses How To Hire A Rockstar Team and 5 Days to Time Freedom to keep developing your leadership skills.

 

 

Podcast Episode 16: Is it possible to find more time each day? Part 1

As business owners, we wear a lot of hats—CEO, Director of Marketing, Scheduler, Head Janitor, Costco Supply Shopper—the list goes on.  But seriously, can someone please let me retire from IT Specialist?!

Do you find yourself exhausted at the end of each day … but haven’t made a dent in your to-do list? Does it seem like you’re working just to pay American Express?  Are you on the verge of massive burnout?  #beenthere

Oftentimes, as busy business owners, we are so focused on the day-to-day and getting our massive to-do lists complete that we fail to recognize if all this work we’re doing is really moving our businesses forward.

What do I mean by that? Well … if you’re doing lots of things, that doesn’t necessarily mean your business is benefiting.  In fact, you might be doing your business more harm than good by doing everything yourself and not delegating work to others.

Yep.  It’s time to take a cold, hard look at how you can find time freedom.  I’ve created a new course called 5 Days to Time Freedom. In as little as 5 days and you’ll determine where your time is being spent and whether it’s time to outsource or hire an employee to help you take your business to the next level.

Check out the course, 5 Days to Time Freedom

 

Podcast Episode 15: How do you manage a team in the Gig Economy?

We’ve all heard about gigs and side hustles.  But what does the Gig Economy mean for your business.  If most of your employees are part-time, or have multiple jobs, how does that change the way you manage them and find success in your business?

The Gig Economy goes beyond driving for Uber and Lyft.  With opportunities for your employees to sell multi-level marketing products via Facebook, influencer blogging, and a plethora of part-time openings in brick-and-mortar stores, it’s likely that many of your employees won’t just be working for you.

The Bureau of Labor Statistics estimates that “gig” workers represent approximately 34% of today’s workforce and by 2020, that number will increase substantially to 43%.

In this episode, we’ll discuss the opportunities and challenges that “gig” workers bring to your business and how you can effectively manage this workforce.

Did you know … we’re on Apple Podcasts, Google Podcasts AND now … Spotify?!  Listen to the She’s on Her Toes Podcast wherever you get your podcasts.

Podcast Episode 8: How to Hire A Rock Star Team, Part 2

We talked so long last week about how to hire a great team, that we split the discussion into two parts.  Join us for the second half of our discussion on how to hire the right team of employees for your business …

If you’ve already read the book, She’s On Her Toes, you’ll remember the definition of a fitness business, but let’s just refresh:

“A fitness business is a commercial, profitable enterprise that can be run without you so you can be a role model in the health and fitness community you are creating.”

To get your business to run without you, you’ll have to be a true leader and create the vision, mission and culture for your employees to follow.

Taking the time to write your business Vision, Mission and Culture statements is the most valuable process you can complete when it comes to building a team because it establishes clear parameters for who you want to hire. If a candidate you interview doesn’t agree with any part of your Vision, Mission and Culture statements, then they aren’t a good fit for your business.

It’s great to talk about why it’s important to hire a great team … but … how do you actually go about hiring these amazing individuals?

Did you know I have an online course, How to Hire A Rock Star Team?  Yep!  I do!

The course is a comprehensive, step-by-step plan to create your own hiring process.  There are 15 lessons complete with videos, audio lessons, and worksheets.  This is the exact same process that I went through to create my own hiring process, so I know it works.  It’s the exact same process that I use today when I’m looking to interview or add a new member to my team.

In the course, you’ll learn how to create an environment that attracts only the RIGHT employees to work in your business.  You’ll also create a complete hiring process including how to:

  • Write an exciting job description
  • Post a killer advertisement
  • Conduct the perfect interview
  • Ask the right interview questions

I talk non-stop about how hiring the best team is literally THE MOST IMPORTANT THING you can do for your business.  It is!

In fitness (and most membership-based businesses), you can’t promote yourself to a successful business.  Meaning, even if you had the most awesome deal or promotion, it will be a total flop, if you don’t have the right team to sell and deliver an incredible experience to your prospective clients.

It’s all about the experience!  Who offers the best experience?  The best employees!  That’s right, people provide the best experience.  Not promotions!

And how are you, the over-worked and over-whelmed small business owner supposed to do it all?!  You can’t. This is why it’s so important to hire the right team to help you out.

While the course is designed for fitness studio owners, the same principles apply to any small business owner and even some large business owners.

Be sure to check out the amazing bonus materials … they might just be better than the course itself!  And … I also have a list of THE BEST interview questions to ask to hire the right employee.  There are some questions that I use specifically to hire for my fitness studios.

Click here to purchase:  How to Hire a Rock Star Team

Click here to listen to the She’s On Her Toes Podcast on iTunes or Apple Podcasts

Podcast: Episode 7, How to Hire A Rock Star Team, Part 1

I take full responsibility for my business successes and failures.  I made all the decisions to shape my business.  But it wasn’t until I looked at running my business differently that great things really started to happen for me.

See, the definition of a business is:

A commercial, PROFITABLE, enterprise that works…WITHOUT YOU.

This means that you are free to work ON your business not IN it.  The business is fully functioning without you.

–Brad Sugars, Founder of ActionCoach

Does that describe your business?  Can you stay home or go on vacation and everything will happen without you?  Will the doors be unlocked and clients served? Will you see money deposited into your bank account?  If the answer is no, then you own a job, not a business.

Once I realized how important it is to hire the right team and give them the responsibility of running my business, then things started falling into place.  Hiring the right team is the difference between owning a job and owning a business.

And in Episode 7, we talk about how to hire a rock star team.  We’re not looking to hire warm bodies to go through the motions.  We want rock stars that strive for excellence and make the business great.

 

She's On Her Toes.JPG

I love this picture of my Team!  They gave me a framed copy for Christmas last year.  It’s in my office–this is the view from my desk.

There are two very important personalities that every business should have.  According to Mark C. Winters, author of Rocket Fuel: The One Essential Combination That Will Get You More of What You Want from Your Business, every business needs both a Visionary and an Integrator.  Once these two people are working together, that’s when great things start happening.

The Visionary comes up with the big ideas, but within the Integrator they will fall flat.  Why?  Because the Integrator knows how to execute.  Both roles are critical for a business to grow and succeed.

Rocket Fuel: The One Essential Combination That Will Get You More of What You Want from Your Business 

Here’s the link to take the quiz and find out if you’re a Visionary or an Integrator.

Can you guess who the Visionary is in my business?  Who’s the Integrator?  Listen to the episode and learn which roles Emily, Christina, and I fill.

Click here to see if you’re a Visionary or an Integrator.

Click here to listen to the She’s On Her Toes Podcast on iTunes and Apple Podcasts.

Don’t forget about the Build A Better Business 5-Day Challenge!  It’s not too late to start.  Click here to learn more.

Build A Better Business 5 Day Challenge

As business owners, we wear a lot of hats—CEO, Director of Marketing, Scheduler, Head Janitor, Costco Supply Shopper—the list goes on.  But seriously, can someone please let me retire from IT Specialist?!

Do you find yourself exhausted at the end of each day … but haven’t made a dent in your to-do list?  Does it seem like you’re working just to pay American Express?  Are you on the verge of massive burnout?  #beenthere

Then, the Build A Better Business 5-Day Challenge couldn’t have come at a better time for you!  The Challenge starts, Monday, May 14th!

Oftentimes, as busy business owners, we are so focused on the day-to-day and getting our massive to-do lists complete that we fail to recognize if all this work we’re doing is really moving our businesses forward.

What do I mean by that?  Well … if you’re doing lots of things, that doesn’t necessarily mean your business is benefiting.  In fact, you might be doing your business more harm than good by doing everything yourself and not delegating work to others.

Yep.  It’s time to take a cold, hard look at how you can build a better business over the next 5 days and whether it’s time to hire an employee to help you take your business to the next level.  Each day, I’ll walk you through a quick, mini-lesson, on how to become more effective and efficient in your business.  You’ll spend about 15 minutes each day making some small improvements—these are the exact steps I took before I took a big leap forward and hired enough employees to help me run my business.

The Challenge starts Monday, May 14th.  Here’s what you can expect over the 5 Days …

Day 1: Find the Remedy to Never Having Enough Time  

I’ll show you how you can easily and quickly determine where you’re spending your time. This is gold!

Day 2: Prepare for Change

Even after 1 day, you’ll be ready to make a change to build a better business.  I’ll walk you through how to plan and prepare.

Day 3: Create the Right Business Environment

“If you build it, they will come.”  Right?! Yes!  I’ll help you get started on an important step before considering hiring a new employee.

Day 4: Double Down on Extra Time

At this point, you will have extra time.  I know it seems too good to be true!  I’ll help you determine the best way for you to maximize your priorities as a business owner.

Day 5: Design Your Ideal Day

No explanation needed!  You’ll create your ideal schedule and I’ll give you the tools to actually make it happen. #forreal

Completing these 5 steps was a huge eye-opener!  And … totally transformed the way I worked in and on my business.

All you need is about 15 minutes each day for the 5 days starting Monday, May 14th.  Are you ready to build a better business?  Are you in?!

I’m in! I want to Build A Better Business!

Click here to receive access to a special Challenge Google Drive with each day’s quick, mini-lesson.  Remember … you’ll only spend about 15 minutes each day building your better business.  I’ll also be on Instagram Live at 6:00 AM EDT to walk you through the steps.  6:00 AM!  I know, but it will be great to start the day off thinking about all the good things you can do to make your business better … and it was the only time that I could consistently join you for these messages all week.  For you night owls … just watch the videos later in the day.  No big deal.  Follow along @shesonhertoes on Instagram.

Click here to gain access to the Google Drive with all 5 mini lessons to Build A Better Business!

How to Hire Amazing Teachers for Your Fitness Studio

If you’re a regular reader of this blog, you have hopefully gained an appreciation for some of the unique opportunities and problems of owning a boutique fitness studio.  One of the most obvious from a management perspective is that you need to hire and build your team with individuals filling two main roles: sales/customer service and teaching.

Since both of these roles demand entirely different skill sets, this can be a challenge.  There are like a zillion books, courses, and articles on how to hire and train someone in a sales role.  However, there isn’t much out there to guide you as you seek to hire amazing teachers.  This is super unfortunate, because training a teacher is a huge investment of both your business’ time and money—both of which are extremely valuable!

Because of this large up-front investment, hiring teachers can be risky, especially since you don’t really know how long they’ll be under your employment.  Teaching fitness is often a side gig for many, and myriad factors can impact a teacher’s availability, including change in life circumstances, change in job, or a move out of town, just to name a few.

In my book, She’s On Her Toes: How I Started A Business, Expanded It, Almost Lost It, And Got Back On My Toes, I explain my hiring process from start to finish and discuss why it’s imperative to create the culture of your business before your employees do it for you.  As discussed in the book, your employees will have all kinds of ideas about what the culture of your business should be—and they are usually bad ideas—so you have to step in as the leader of the organization and define the culture from the top.

Click here to buy the book

In my course, How to Hire a Rock Star Team, I walk you through how I created my hiring process and take you through each step.  It’s a comprehensive process and after completing the course, you’ll have your own hiring process complete with an exciting job description and killer ad.  And perhaps more importantly, you’ll know where to place that ad, how to conduct a great interview, and how to ask the right interview questions.  The best part … once you’ve created a hiring process, it’s yours to keep.  You can use it over and over again, every time you need to grow your team.

Click here to check out the course

But … many of you have been asking how I hire teachers, which neither the book nor the course specifically discussed … until now!

I recently sat down with my manager, Emily, and one of my longest-serving teachers, Traci for a video discussion on how to hire amazing teachers.

She's On Her Toes Platform Training

I love this picture from a training–Emily, Traci and I are all in it.

We talked about what makes an amazing teacher and how to identify those qualities in an interview.  We also talk about how to take a good teacher to great, as well as how teachers can stay motivated to keep learning and improving.  Finally, we share one thing that almost all of our teachers have in common—where we found them—it almost seems like we cracked the secret fitness teacher hiring code.  If a potential teacher candidate has this on their resume, I will always make time to interview them.

And this video is now part of a new Bonus Section of the course!

The new How to Hire a Rock Star Team Bonus Materials include:

  • Access to a Private Facebook Mastermind Group (if you want)
  • How to Hire Amazing Teachers Video Roundtable Discussion

It occurred to me that some of you would prefer to ask questions in private outside of a Facebook group, so I’ve also added 2 chances to meet with me directly to help you grow your team including:

  • 30-minute video call with me to fine tune your ad
  • 30-minute video call with me to fine tune your interview questions

You’ll have to check out the course to watch the video … But, our big takeaway from the discussion was that hiring a teacher or someone for a creative role isn’t much different from hiring for a more traditional sales/customer service role.

Making sure that each and every new employee you hire is a fit for your business’ culture is THE most important thing to ensure their success in your organization.  As the owner of a fitness business, you want to look for characteristics and values in your potential teacher candidates, and the teaching just falls into place—with a lot of practice, of course!

I hope you’ll check out the course and utilize all the amazing new Bonus Materials—it was so fun to create the video with Emily and Tracy!

I am super passionate about my team and working together to grow our studios and create an amazing client experience.  That’s why I created the course, because every fitness studio owner should have a great team and a great business.  It takes a lot of work, but once you build the foundation, it makes owning your business more rewarding and frankly, more fun!

Click here to buy the book, She’s On Her Toes: How I Started A Business, Expanded It, Almost Lost It, And Got Back On My Toes

Click here to learn more about the course, How to Hire a Rock Star Team

 

The Struggle to Start: Why is Getting Started the Hardest Part?

Ok.  Since I moved into my new house, I’ve become a bit of a procrastinator, which is totally unlike me.  I’m always scheduling myself so I have plenty of time to work on a project.  I would work on it a little bit at a time and then revise and work some more.  This was a great process.  I never felt stressed or pressured and I always got the work done in plenty of time.  Well lately, my new process is the exact opposite …

I know I have to do something.  I keep putting it off.  That little voice inside my head tells me I need to stop procrastinating and just get started.  And then I put it off some more, which leads to an all-consuming feeling of self-loathing and frustration because by this point, I should be finished …  which then leads to me finally sitting down and starting.  What gives?!

There seem to be a lot of articles written about how procrastination is a good thing.  Apparently, it means you are contemplative and waiting to get all the information before making a decision.  I call bullsh*t.  Putting off work sucks.  It’s unproductive and could really have a negative impact on your business.  And repeatedly putting off work creates a bad habit of laziness, which is definitely bad for your business.  Ahhh!  I don’t want to be a procrastinator!  Make it stop!

Part of my problem is that I have a lot of big projects I’m working on right now.  They are all pretty complicated and involve a lot of time.  So, it’s hard to prioritize.  I’m also not really sure how to complete all of them—as in I don’t have a plan.  And thus, the procrastination.

One of the things I’m working on is updating www.shesonhertoes.com and increasing the audience to the website.  So … if you know someone who would like the content of the blog or the book, feel free to share with them!

Maybe you didn’t know this, but I single-handedly created this website.  Sure, I got a template, but I did the formatting, got the pictures, selected all the things you can see and click on.  And it worked out pretty well for a while, but apparently, it could be a little easier to navigate.  I hired a web-marketing firm to help me make some website updates.  Maybe you’ve seen the pop-up to get 5 Steps for Effective Interviews—you should check that out!  It’s great information about the 5 things that every employer should do during an interview to hire the best employees … and it’s free.  Just click to download.

Ok, but back to the website … working on the website updates has been great.  I was getting all the things the web-marketers wanted finished.  They wanted copy for email templates, I created copy for email templates.  They wanted ideas for graphics, I gave them ideas for graphics.   Until the web-marketing experts recommended that I create some courses to sell on creating a hiring process and how to host an interview to hire great employees.  WTF?!  I wasn’t really prepared to do that between now and the end of the year.  It sounded complicated, not to mention a ton of work.  Plus, I don’t know how to create a course.  I thought I could put them off and maybe they’d let it go.  But no, these people were relentless.

But, it turns out I do know how to create a course.  So now, I’m writing and creating a course called How to Hire a Rock Star Team.  And all the procrastination just about killed me.  I’ve been putting this off for about 3 weeks and giving every excuse known to man.  After realizing I wasn’t going to get out of creating this course and doing the work, I finally sat down … and started.  And … it really wasn’t that hard, once I started.  Damn.

Instead of creating excuses, all I had to do was sit down and develop a plan.  I outlined the parts of the course.  I wrote each section and created the supporting materials.  That’s right!  Supporting materials—this course is legit.  And now, this week I’m recording audio, because just reading some stuff would be much less effective than if an actual voice was narrating to you.  Err, telling you what to do.

There you have it … lots of exciting things happening with www.shesonthertoes.com.  Check out 5 Steps for Effective Interviews and be on the lookout for the course, How to Hire a Rock Star Team.

And speaking of procrastination … I finally got my home office together.  Well, almost.  I have a few finishing touches, but I’ll share some pics with you next week.  Don’t worry, it will be finished!

Until then, stay on your toes!

I’m Not a Business Genius, I Just Don’t Quit

One of the most interesting things about owning a business is, eventually you realize your success isn’t defined by how smart you are.  It’s true—you could be the smartest person out there and fail spectacularly in business, or you could be of average intelligence and just crush it.  Why?

Success in business isn’t about who’s smarter.  It’s about persistence.  If you have above average intelligence, then good for you!  But, intelligence alone, won’t predict whether your business succeeds or fails.  Your daily habits and approach to building your business are what determine its soundness.

This is really important to think about—in business, you will never be limited by your intelligence.  The only limits you’ll face will be the result of your own bad habits, poor organization, or lack of mental toughness.  Wow.  That’s pretty powerful.

So, what do the best in business do that others don’t?  Whether you’ve been invited to join MENSA or struggled to make it through high school, doing these 5 things can dramatically increase your business success …

 Brush Off the Word “No”

Most people might think being successful in business is the result of great marketing, smart financial decisions, or maybe just “luck.”  But I think it’s more about persistence.  Specifically, being able to brush off hearing the word “no.”  As a business owner, you will hear “no” ALL THE TIME.  Like maybe every other word.  There is always a reason, be it valid or an excuse, for a client or prospective client to tell you “no.”  And hearing the word “no” over and over again can get really frustrating—if you let it.  The best in business don’t let “no” get them down.  In fact, they don’t even hear “no.”  They hear “not now” and move on.

 Become Goal-Oriented

If you don’t have a goal, you’ll never succeed.  END OF STORY.  Why?  Because without goals, where are you going?  What are you trying to accomplish?  You don’t know!  It doesn’t matter if you have small goals or big goals.  Without something to work towards in your business, you won’t have a focus and your business will remain stagnant or start to decline.  The best in business set goals and create plans to reach them.  They are always working towards a new target and moving their business forward.

 Read Books—Yes, Actual Books

I’m going to go out on a limb here and say, if you’re not reading books—yes, actual books—you will really struggle to succeed in business.  As in, you’ll fail.  Y’all, seriously.  MAKE TIME TO READ.  It’s important.  Why?  Because being a business owner requires a lot of mental focus.  When you read, you are training your brain to focus and process information.  You are also learning, continuing your education, and making yourself better.  Think about it—if you read 10 pages a day, which is not a lot, you would read 3,650 pages a year.  If the average business book is 250 pages, you’ll have read 14 books.  Do you think your competition reads 14 books a year?  If you do, then you’ll have to read more.  If you don’t think they’re reading, then how much better off are you for putting in that time?  Like light years better.  The best in business are always looking to improve.  And improving means continuing your business education by reading actual books.

Right now, I’m reading The Untethered Soul: The Journey Beyond Yourself, by Michael A. Singer.  I just finished The New New Thing: A Silicon Valley Story, by Michael Lewis. 

I highly recommend The Compound Effect, Success Principles, and The Little Red Book of Selling

Listen to Podcasts

I thought about not including this one because I’m sure some of you will take the invitation to not read and just listen to podcasts.  You’d be doing yourself a huge disservice.  Listening to podcasts should not replace reading because listening doesn’t allow you to train your brain to focus and process information like reading a book does.  So why listen to podcasts?  Simple, podcasts give you access to business information in real time.  Most of the business podcasts out there discuss what’s happening in business right now.  There are some great practical applications and ideas being discussed that could be significant for your own business.  The best in business keep up with new ideas and aren’t afraid to learn from others and apply what they’ve learned.

Here are the podcasts I listen to each week:

The MFCEO Project

Girlboss Radio with Sofia Amoruso

Self-Made Man

Side Hustle School

Online Marketing Made Easy with Amy Porterfield

TED Radio Hour

 Eliminate “Can’t” from Your Vocabulary

As soon as you eliminate “can’t” from your vocabulary, you replace it with “How can I.”  What would it mean for your business and frankly your life, if you stopped placing limits on yourself and stopped saying “I can’t.”  What if you instead started asking “How can I?”  Hopefully you can see how powerful this one little word is.  Instead of shutting down ideas, you will start thinking of possibilities.  The best in business are always looking to innovate and create.  They have a curiosity that isn’t limited by “can’t.”

While being smart gives you plenty of advantages, in business, your success is defined by your habits—mainly your persistence to just keep at it.

The last page of my book She’s On Her Toes, includes this poem.  I’m not sure who wrote it—there are at least two different authors attached to it and the book I first read it in didn’t attribute it to a known author.  I’ve read it hundreds if not a thousand times.  And I think it pretty much sums up what business is all about.

 

Don’t Quit

When things go wrong as they sometimes will,

When the road you’re trudging seems all uphill,

When the funds are low and the debts are high,

And you want to smile, but you have to sigh,

When care is pressing you down a bit—

Rest if you must, but don’t you quit.

 

Life is queer with its twists and turns,

As every one of us sometimes learns,

And many a person turns about

When they might have won had they stuck it out.

Don’t give up though the pace seems slow—

You may succeed with another blow.

 

Often the struggler has given up

When he might have captured the victor’s cup;

And he learned too late when the night came down,

How close he was to the golden crown.

 

Success is failure turned inside out— (This is my favorite part!)

So stick to the fight when you’re hardest hit,—

It’s when things seem worst that you mustn’t quit.

 

I’ll leave you with that … success is failure turned inside out.  Success isn’t always about who’s smarter, has the best marketing campaign, or is better funded, it’s about turning every opportunity into a way for your business to get better.  It’s when things seem the hardest that you know you’re onto something.

5 Steps Every Employer Should Follow During an Interview

If you’re a regular reader of this blog, hopefully you’ve realized that the core message I’m trying to communicate is that in order to run a successful business, you MUST hire a great team to run it for you.  This means that your team runs the day-to-day operations, freeing you up to think of “what’s next” or any other “big picture” ideas that will lead to more innovation for your clients.  I’m excited to announce that we just had a chance to prove that our hiring process still works … because we just held some interviews to hire one more front desk associate.  And we found a great candidate who will be a good fit for my team and my clients!

In my book, I go into detail about the hiring process that I’ve used to build my amazing team.  In my workbook, you have the opportunity to create your own process specific to your business.  But here are the 5 most important steps every employer should follow when holding an interview …

Hold a Group Interview

Group interviews are great because they save you time and you can see how the candidates react to each other.  Are they too aggressive?  Are they rude?  Did one cut another off to get more talking time in?  Did one just say the same things as the others without coming up with original answers?  All great things to learn as you’re building your Team.  Did I mention, group interview save you time?!

 Have 2 People Conducting the Interview

Having 2 people conducting the interview is really beneficial because one person can do the talking and ask the questions, while the other can take notes and focus on each candidate and their behavior.  I’m sure many of you have interviewed someone and you’re so focused on what the next question is and what’s coming up next that you don’t really listen to the answers the candidate is giving.  Having that second person ensures that you’ll be able to focus on the candidates and what they’re saying and doing—and how that might help or hurt your business.

Rank Your Choices Before the Interview

Staying organized throughout the interview process is key.  And ranking your choices before the interview helps keep the process manageable.  One of the benefits of ranking each candidate on a 1 to 10 scale is that you can compare and contrast your feelings about each candidate to help you make the best hiring decision.  For example, if one candidate enters the group interview with a 1 ranking, but another candidate was more impressive after you meet them in person, you have some good information to review and analyze to make the best hiring decision.  If a candidate enters with a top ranking and is the most impressive, then you can feel pretty confident you’ve found your ideal hire.  Going into an interview with an idea of who would be the best fit and most qualified is important.  Using the interview to confirm your rankings is a great validation.  If you’ve already ranked your choices, you can easily tailor your questions to each candidate so the candidates can either continue to support their high ranking or reveal that they actually aren’t the right fit for your business.  This is a really important step!

Give the Candidate an Out

This might sound mean, but I always have a point in the interview where I say, “If any of this doesn’t sound good, you are welcome to leave.  We totally understand that this might not be the position for you.”

No one has ever left because, of course, my business is amazing and working for me would be your dream come true—ok, just kidding.  But no has one left.  If they did, that would be totally fine.  It would ensure that I was only selecting the best people that WANT TO WORK FOR ME.  Another self-selection point reached.

Follow Up with an Exit Questionnaire

In an interview, the employer has all the power, so it’s important to let the interview candidates have the last word.  Allowing each candidate to complete an exit questionnaire gives them the opportunity to tell you anything they maybe didn’t get across or emphasize during the interview.  In my experience, highly ranked candidates take this last step seriously further expressing their interest in your business and confirming that they are the right fit.  And anyone who isn’t the right fit … will communicate something totally bizarre and give you another reason to not hire them.

Taking the time to incorporate these 5 steps into your next interview process will greatly increase your chances of hiring the right employees for your business.  As I mentioned at the beginning, in order to be a successful business owner, you MUST have your team running your business and completing the day-to-day tasks.  This allows you to focus on “what’s next” and keep your business relevant and exciting for your existing and future clients.

But if I’m interviewing someone, what the heck should I ask them?!  What are the most important interview questions?  I’m so glad you asked …  I’ll discuss how to create a list of interview questions that lead to great hires on Thursday.

Until then, stay on your toes!

Check out my book, She’s On Her Toes here.